Refunds and Cancellation

Last updated 23 September 2026. Month to month, cancel whenever you like, and no small print designed to make leaving difficult.

Both plans — Essential at $99 USD per month and Unlimited at $149 USD per month — are billed monthly in advance, in United States dollars. Your subscription renews automatically each month until you cancel it.

There is no setup fee, no minimum term and no cancellation fee.

Payments are processed securely by Stripe. Upkeep Sites never sees or stores your card details.

Email david@upkeepsites.com or call (412) 419-1826 and say you would like to cancel. You do not have to give a reason, sit through a retention call, or fill in a form.

We will confirm in writing the same working day, and tell you the exact date your service ends.

Cancellation takes effect at the end of the billing period you have already paid for. You keep the service until that date, and you are not billed again.

We do not refund part-months. If you cancel on day three of a month you have paid for, the site stays up and changes still get made for the rest of that month.

Your domain name is yours. It is registered in your name, not ours, for as long as you have it. When you cancel, it stays registered to you and we will help you point it at whatever you move to next, at no charge. We will never hold it hostage.

The website itself stays with us. The design, the build and the hosted files remain the property of Upkeep Sites, and we keep possession and control of them. The site is provided to you as part of your monthly service rather than sold to you, which is why the price is a subscription and not a one-off build fee. When your subscription ends, we stop serving the site.

So that there is no surprise: you leave with your domain name, your own content — your text, your logo and your photographs are always yours — and any material you gave us. You do not leave with the built website.

Ask before you sign up if that matters to you, and we will talk it through. It is a normal way to sell a care plan, but it is better understood on day one than on the day you leave.

Because the service is billed monthly in advance with no minimum term, the usual answer is that you simply cancel and are not billed again, rather than being refunded.

We will refund you where:

• You were charged after you asked to cancel.
• You were charged twice for the same month.
• We were unable to deliver the service for a substantial part of a month you paid for.
• You paid for your first month and we had not yet published anything for you — in that case ask, and we will refund it in full.

To ask for a refund, email david@upkeepsites.com with the date of the charge. We aim to reply within one working day. Approved refunds go back to the card you paid with, through Stripe, and usually appear within five to ten business days depending on your bank.

If you think a charge is wrong, please contact us before raising a dispute with your bank — it is almost always faster to sort out directly.

Email david@upkeepsites.com or call (412) 419-1826, Monday to Friday, 9am to 6pm Eastern. A person who knows your site will answer.

This policy is a plain-English draft modelled on standard practice for subscription services. It is not legal advice.